Introduction: Marketing Meet Operations (August 2017)

Have your marketing and operations teams met? We recently took a family vacation which was somewhat hastily thrown together (note that I didn’t use the word “planned”).  We picked a resort and booked it based upon their web site (mistake …

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Persistence Pays (July 2017)

Too often, people are not sufficiently persistent in their pursuit of a goal. This can manifest itself in a couple of different ways. They pursue something over a limited period of time and then give up when they fail to …

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Watch Your Language (April 2017)

No, this isn’t an article about expletives in the workplace.  Frankly, those are much more tolerable than the words that I am addressing today. Expletives might be offensive and create a less than pleasant work environment for some but it …

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Building A House (February 2017)

Everyone knows that one of the first steps in building a house (after the plans and permits are taken care of) is to have the roofers on site to construct the roof and then the other trades build the rest …

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Delays Beget Delays (January 2017)

Delays beget delays.  Speed generates speed.  Ask yourself how your organization behaves. I have the benefit of working with multiple organizations simultaneously so I have the unique ability to benchmark decision processes between organizations as they are occurring in real …

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Lost or Found? (November 2017)

This is the third newsletter that I am writing as I sit in an airport delayed on my way back from Thanksgiving travels.  When the airline announced a flight delay, I had a decision to make. Would the delay end …

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