What’s Driving You? (December 2013)

Last month, I asked “What Are You Driving?” which was targeted at the change and results for which you are responsible rather than the car that gets you to work and back.  Today, I’d ask a different but related question:  …

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What Are You Driving? (November 2013)

Clearly, that’s a question that can be taken more than one way.  If the headline brought to mind the vehicle that gets you to work, around town, and on family vacations, that’s a reasonable way to think about the question.  …

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Doing Things “Righter” (October 2013)

Last month I wrote about Strategy vs. Execution and one of my readers wrote back and defined the terms as “Doing the Right Things”  (strategy) vs. “Doing Things Right” (execution).    I have never heard it expressed quite so simply before.  …

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(Little) Buying Influencers (August 2013)

Last month I wrote about customer loyalty and posed the question of whether businesses understood why customers stay with them.  But what influences buyers in the first place? As a former finance leader at LensCrafters I was one of the …

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Loyalty vs. Inertia (July 2013)

Are your customers loyal or are they returning due to habit or the inertia of not wanting to invest the energy to find an alternative?   For some businesses, it is easy for customers to change.   For others, it takes a …

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The Art of Delegating (June 2013)

Delegating is an art.   There is a huge difference between delegating responsibility versus tasks.  There are also vast differences between delegating to one individual versus another.  To delegate responsibility can initially take more effort than doing something yourself but in …

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Less Is More (May 2013)

I am currently working on presenting an analysis of spending over various categories, time periods, and numerous items that are inconsistent from year to year.   Fortunately, we have a substantial amount of detail.  Sometimes a lack of detail is the …

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