It Costs Too Much (November 2019)

Whenever someone tells me something costs too much, I ask: “Compared to what?” Lately, I’ve had more than a few clients bemoan the cost of a possible solution. While it’s certainly appropriate to ask about costs my concern is in …

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Firsts (August 2019)

Are you still tackling and accomplishing firsts? When we’re young, there are many things that we’re doing for the first time. Riding a bike, fishing, swimming, reading, writing, driving a car, college, moving out on our own; the list is …

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It’s Not Their Fault (May 2019)

The Customer Service Agent is Beleaguered – And It’s Not THEIR Fault Last week Shep Hyken, a friend, author, and noted customer service speaker, wrote The Customer Is Angry – And, It’s Not Your Fault (you can follow the link …

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Buckle Down (February 2019)

Sometimes accomplishing a goal takes more effort than you’re accustomed to putting in. No matter how hard you might be working, there are times when you realize that the current level of effort isn’t quite enough and you just have …

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