Are you still tackling and accomplishing firsts? When we’re young, there are many things that we’re doing for the first time. Riding a bike, fishing, swimming, reading, writing, driving a car, college, moving out on our own; the list is …
Whether you are an individual, a professional services firm that sells their time, a manufacturing firm, construction company, processing plant, or virtually any other kind of business that I can think of, you need some way to measure your efficiency. …
Earlier this month I spent a day with Alan Weiss, PhD. He’s a thought leader in the consulting field and you can learn more about him at AlanWeiss.com. I’ve been a member of his community for a number of years and every …
The Customer Service Agent is Beleaguered – And It’s Not THEIR Fault Last week Shep Hyken, a friend, author, and noted customer service speaker, wrote The Customer Is Angry – And, It’s Not Your Fault (you can follow the link …
Every day we are faced with a multitude of choices. In fact, we are faced with so many that most of the time we aren’t even conscious of most of them. Our brains rapidly make choices moment by moment as …
Do you know what’s in your job description? Believe it or not, I hope that you don’t! I’ve always viewed job descriptions as something that you read at the beginning of your employment and then put in a drawer and …
Sometimes accomplishing a goal takes more effort than you’re accustomed to putting in. No matter how hard you might be working, there are times when you realize that the current level of effort isn’t quite enough and you just have …
Several years ago, we were vacationing in Florida and I rented a power boat for a few hours. I suppose my boating skills were a little rusty and I was definitely in unfamiliar waters. As we cruised up to a …
As one grows in their career and life, it’s important to develop an expertise in one or more areas. Most successful people make their living by doing something well. Whether that be someone who works with their mind or one …
I don’t often write these newsletters as lists but I had some questions swirling around in my head the other morning so I thought I would take the opportunity to share them with my readers. Ask yourself, are my employees …
